PRIVACY POLICY

This policy describes how Bhalo Achi collects and uses personal information to provide our services. This policy applies to all users of our apps, websites, features or other services anywhere in the world, unless covered by a separate privacy policy such as the Bhalo Achi Privacy Policy. This policy specifically applies to:

  • Service takers: users who request or receive health service
  • Service providers: users who provide health service individually
  • User: users who sign up and use our apps

This policy also applies to those who provide information to Bhalo Achi in connection with an application to use our services, or whose information Bhalo Achi otherwise receives in connection with its services. All those subject to this policy is referred to as “users” for purposes of this policy.

The practices described in this policy are subject to applicable laws in the places in which we operate.

What information does Bhalo Achi collect?

Bhalo Achi collects information to help make your Bhalo Achi experience not only possible, but great—whether that’s connecting the health service providers, helping you get what services you may need, improving safety, or keeping you in touch with us and others. This includes information you provide to us, like your account information, and information we collect when you use our services, like your location.

How does Bhalo Achi use my location information?

Bhalo Achi helps you get where you want to go. This means that location information is essential to our services. We use it to help service providers find each other, determine the best schedule for service provision, enable users to track their service progress and for other purposes described in our Privacy Policy.

Does Bhalo Achi share my information with anyone?

Some of Bhalo Achi’s products, services, and features involve sharing information with other users. For example, when you request a health service and the locations of you. We may also share information at your request. We may also share your information with our affiliates, subsidiaries, and business partners, or for legal reasons or in the event of a dispute.

Does Bhalo Achi rent or sell my information?

No. Bhalo Achi does not rent or sell your personal data to anyone.

How long does Bhalo Achi keep my information?

Bhalo Achi keeps your information as long as you have a Bhalo Achi account. You can request to delete your account or ask us to delete specific information like synced contacts.

How do I look up or control the information that Bhalo Achi collects about me?

Through our apps, and the device settings on your phone, you can:

  • Look up your own service provider ratings

 

TERMS AND CONDITIONS

In order to partner with Bhalo Achi, service providers are asked to review and agree to Bhalo Achi's terms and conditions. The Bhalo Achi requires this to be completed before you can receive ride requests.

Here's how:

  • Sign into Bhalo Achi app.
  • Click the menu
  • Select Profile from the menu.
  • Select one of the listed agreements under Contracts to review and agree.
  • Legal

    1. Contractual Relationship

    These Terms of Use ("Terms") govern your access or use, from within the Bangladesh, of the applications, websites, content, products, and services made available in the Bangladesh by Bhalo Achi Healthcare and Research Ltd. and its parents, subsidiaries, representatives, affiliates, officers and directors (collectively, "Bhalo Achi"). PLEASE READ THESE TERMS CAREFULLY, AS THEY CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND BHALO ACHI. In these Terms, the words "including" and "include" mean "including, but not limited to."

    By accessing or using the Services, you confirm your agreement to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. Bhalo Achi may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.

    IMPORTANT: PLEASE REVIEW THE ARBITRATION AGREEMENT SET FORTH BELOW CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH BHALO ACHI ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.

    Supplemental terms may apply to certain Services, such as policies for a particular event, program, activity or promotion, and such supplemental terms will be disclosed to you in separate region-specific disclosures (e.g., a particular webpage on Bhalo Achi.com) or in connection with the applicable Service(s). Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Service(s). Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.

    Bhalo Achi may amend the Terms from time to time. Amendments will be effective upon Bhalo Achi's posting of such updated Terms at this location or in the amended policies or supplemental terms on the applicable Service(s). Your continued access or use of the Services after such posting confirms your consent to be bound by the Terms, as amended. If Bhalo Achi changes these Terms after the date you first agreed to the Terms (or to any subsequent changes to these Terms), you may reject any such change by providing Bhalo Achi written notice of such rejection within 30 days of the date such change became effective, as indicated in the "Effective" date above. This written notice must be provided by email from the email address associated with your Account to: contact@bhaloachi.com. In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to these Terms. By rejecting changes, you are agreeing that you will continue to be bound by the provisions of these Terms as of the date you first agreed to the Terms (or to any subsequent changes to these Terms).

     

    1. Arbitration Agreement

    By agreeing to the Terms, you agree that you are required to resolve any claim that you may have against Bhalo Achi on an individual basis in arbitration, as set forth in this Arbitration Agreement. This will preclude you from bringing any class, collective, or representative action against Bhalo Achi, and also preclude you from participating in or recovering relief under any current or future class, collective, consolidated, or representative action brought against Bhalo Achi by someone else.

     

    Agreement to Binding Arbitration Between You and Bhalo Achi.

    You and Bhalo Achi agree that any dispute, claim or controversy arising out of or relating to (a) these Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the Services at any time, whether before or after the date you agreed to the Terms, will be settled by binding arbitration between you and Bhalo Achi, and not in a court of law.

    You acknowledge and agree that you and Bhalo Achi are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Unless both you and Bhalo Achi otherwise agree in writing, any arbitration will be conducted only on an individual basis and not in a class, collective, consolidated, or representative proceeding. However, you and Bhalo Achi each retain the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights.

     

    1. The Services

    The Services comprise mobile applications and related services (each, an "Application"), which enable users to arrange and schedule on demand health service, or delivery services and/or to purchase certain goods, including with third party providers of such services and goods under agreement with Bhalo Achi or certain of Bhalo Achi's affiliates ("Third Party Providers"). In certain instances, the Services may also include an option to receive health services for an upfront price, subject to acceptance by the respective Third Party Providers. Unless otherwise agreed by Bhalo Achi in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use. YOU ACKNOWLEDGE THAT YOUR ABILITY TO OBTAIN ON DEMAND HEALTH SERVICE, OR DELIVERY SERVICES THROUGH THE USE OF THE SERVICES DOES NOT ESTABLISH BHALO ACHI AS A PROVIDER OF ON DEMAND HEALTH SERVICE, OR DELIVERY SERVICES.

     

    License.

    Subject to your compliance with these Terms, Bhalo Achi grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by Bhalo Achi and Bhalo Achi's licensors.

     

    Restrictions.

    You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by Bhalo Achi; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

     

    Provision of the Services.

    You acknowledge that portions of the Services may be made available under Bhalo Achi's various brands or request options associated with on demand health service, including the on demand health service request brands currently referred to as "Bhalo Achi." You also acknowledge that the Services may be made available under such brands or request options by or in connection with: (i) certain of Bhalo Achi's subsidiaries and affiliates; or (ii) independent Third Party Providers, including on demand health service providers or holders of similar permits, authorizations or licenses.

     

    Third Party Services and Content.

    The Services may be made available or accessed in connection with third party services and content (including advertising) that Bhalo Achi does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. Bhalo Achi does not endorse such third party services and content and in no event shall Bhalo Achi be responsible or liable for any products or services of such third party providers.

    Ownership.

    The Services and all rights therein are and shall remain Bhalo Achi's property or the property of Bhalo Achi's licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner Bhalo Achi's company names, logos, product and service names, trademarks or services marks or those of Bhalo Achi's licensors.

     

    1. Access and Use of the Services

    User Accounts.

    In order to use most aspects of the Services, you must register for and maintain an active personal user Services account ("Account"). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account, unless a specific Service permits otherwise. Account registration requires you to submit to Bhalo Achi certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method supported by Bhalo Achi. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access or use the Services. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Bhalo Achi in writing, you may only possess one Account.

     

    Text Messaging and Telephone Calls.

    You agree that Bhalo Achi may contact you by telephone or text messages (including by an automatic telephone dialing system) at any of the phone numbers provided by you or on your behalf in connection with a Bhalo Achi account, including for marketing purposes. You understand that you are not required to provide this consent as a condition of purchasing any property, goods or services.

    User Provided Content.

    Bhalo Achi may, in Bhalo Achi's sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to Bhalo Achi through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions ("User Content"). Any User Content provided by you remains your property. However, by providing User Content to Bhalo Achi, you grant Bhalo Achi a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and Bhalo Achi's business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

     

    You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant Bhalo Achi the license to the User Content as set forth above; and (ii) neither the User Content, nor your submission, uploading, publishing or otherwise making available of such User Content, nor Bhalo Achi's use of the User Content as permitted herein will infringe, misappropriate or violate a third party's intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

     

    You agree to not provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by Bhalo Achi in its sole discretion, whether or not such material may be protected by law. Bhalo Achi may, but shall not be obligated to, review, monitor, or remove User Content, at Bhalo Achi's sole discretion and at any time and for any reason, without notice to you.

     

    Network Access and Devices.

    You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. Bhalo Achi does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

     

    1. Payment

    You understand that use of the Services may result in charges to you for the services or goods you receive ("Charges"). Bhalo Achi will receive and/or enable your payment of the applicable Charges for services or goods obtained through your use of the Services. Charges will be inclusive of applicable taxes where required by law. Charges may include other applicable fees, tolls, and/or surcharges including a booking fee, municipal tolls, airport surcharges or processing fees for split payments.

     

    All Charges and payments will be enabled by Bhalo Achi using the preferred payment method designated in your Account, after which you will receive a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Bhalo Achi may use a secondary payment method in your Account, if available. Charges paid by you are final and non-refundable, unless otherwise determined by Bhalo Achi.

     

    As between you and Bhalo Achi, Bhalo Achi reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in Bhalo Achi's sole discretion. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand. Bhalo Achi will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. Bhalo Achi may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. You may elect to cancel your request for Services at any time prior to the commencement of such Services, in which case you may be charged a cancellation fee on a Third Party Provider’s behalf. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback. Bhalo Achi may use the proceeds of any Charges for any purpose, subject to any payment obligations it has agreed to with any Third Party Providers or other third parties.

     

    In certain cases, with respect to Third Party Providers, Charges you incur will be owed directly to Third Party Providers, and Bhalo Achi will collect payment of those charges from you, on the Third Party Provider’s behalf as their limited payment collection agent, and payment of the Charges shall be considered the same as payment made directly by you to the Third Party Provider. In such cases, you retain the right to request lower Charges from a Third Party Provider for services or goods received by you from such Third Party Provider at the time you receive such services or goods, and Charges you incur will be owed to the Third Party Provider. Bhalo Achi will respond accordingly to any request from a Third Party Provider to modify the Charges for a particular service or good. This payment structure is intended to fully compensate a Third Party Provider, if applicable, for the services or goods obtained in connection with your use of the Services. In all other cases, Charges you incur will be owed and paid directly to Bhalo Achi or its affiliates, where Bhalo Achi is solely liable for any obligations to Third Party Providers. In such cases, you retain the right to request lower Charges from Bhalo Achi for services or goods received by you from a Third Party Provider at the time you receive such services or goods, and Bhalo Achi will respond accordingly to any request from you to modify the Charges for a particular service or good. Except with respect to on demand health services requested through the Application, Bhalo Achi does not designate any portion of your payment as a tip or gratuity to a Third Party Provider. Any representation by Bhalo Achi (on Bhalo Achi's website, in the Application, or in Bhalo Achi's marketing materials) to the effect that tipping is "voluntary," "not required," and/or "included" in the payments you make for services or goods provided is not intended to suggest that Bhalo Achi provides any additional amounts, beyond those described above, to a Third Party Provider you may use. You understand and agree that, while you are free to provide additional payment as a gratuity to any Third Party Provider who provides you with services or goods obtained through the Service, you are under no obligation to do so. Gratuities are voluntary.

     

    1. Disclaimers; Limitation of Liability; Indemnity.

    DISCLAIMER.

    THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." BHALO ACHI DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, BHALO ACHI MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. BHALO ACHI DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

     

    LIMITATION OF LIABILITY.

    BHALO ACHI SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, REGARDLESS OF THE NEGLIGENCE (EITHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT) OF BHALO ACHI, EVEN IF BHALO ACHI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

     

    BHALO ACHI SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF BHALO ACHI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BHALO ACHI SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND BHALO ACHI'S REASONABLE CONTROL.

    THE SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT BHALO ACHI HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.

     

    THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, BHALO ACHI’S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. THIS PROVISION SHALL HAVE NO EFFECT ON BHALO ACHI’S CHOICE OF LAW PROVISION SET FORTH BELOW.

     

    Indemnity.

    You agree to indemnify and hold Bhalo Achi and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) Bhalo Achi's use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers.

     


    Certificate of Incorporation